Anonymous
map-marker Sayville, New York

Lifeproof Cell Phone Case Review

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Every time I call for a warrenity replacement they are so friendly and helpful! One time fedex never delievered my order and they sent me a new one with no questions asked. Every rep I speak to is so kind and nice.
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Reason of review:
Good customer service
Tamsen Njw
map-marker North Las Vegas, Nevada

Lifeproof Case Review from North Las Vegas, Nevada

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Worst case ever when you talk on the phone or face time no one can hear you I have bought 3 cases and my fiancé and mothers water got in it we had major water damaged in one of the phones the worst phone case to own I was in cancun for a week when I came back it was pass the 30days so now I'm a pissed of customer with 3 cases that don't work even the open and closing to put the charger broke as well so poor quality to put in a case that's supposed to be life proof
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Reason of review:
Bad quality
Anonymous
map-marker Moorpark, California

Case didn't work

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Basically I bought a Lifeproof case about a year ago, since that time I've had the case break like 3 times and gotten it replaced because of warranty. However I recently dropped my phone with the case on it and the screen still cracked. It's ridiculous that you pay 80 bucks for a case that doesn't even end up working. I already sent in a request for them to pay to fix the phone. If they don't I plan on taking them to small claims court. They advertise that the case makes the phone "drop proof" well it obviously isn't because my phone had their case and broke.
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Loss:
$75
Pros:
  • Free warranty
  • Easy warranty
  • Customer service
Cons:
  • No refund
  • Faulty design
Reason of review:
Damaged or defective

Preferred solution: Full refund

Sennie Pyp
map-marker Bloomington, Illinois

Lifeproof is a joke. These cases are not even Teen Proof for a second.

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Purchased 3 cases for my nephews for Galaxy S4. 3 months in, one had pieces falling apart. By 8 months, all 3 broken. You have to go back and forth with customer service. They are not helpful at all. One of the phones has been ruined because of defect in case. . . They only stand behind their product and will not replace phone. "Did we test the case to make sure it was waterproof", they asked? What? Why would I need to TEST their product? These cases have a manufacturing DEFECT. I hope there is a class action somewhere I can join.
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Loss:
$700
Cons:
  • Poor quality product
  • Faulty product
  • Broke my cell phone
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Anonymous
map-marker Alexandria, Virginia

Customer service number is a direct line to a third party boiler shop

The customer support number 800-533-**** is a joke! It's turned into nothing more than a high pressure sales tactic to have me purchase a "value pack" for $24.95 per month after receiving a "free" $100 gift card (for a $4.95 shipping charge).

All I wanted was to order a replacement part for my Lifeproof case. Instead, after 20 minutes of promises they would send me to the correct department, I canceled the ill-advised acceptance of the $100 "gift card". That took another 10 minutes as multiple Indian gentlemen at the "Rewards Center" boiler shop tried to convince me I was crazy not to accept their generous offer.

Then the only number they gave me for parts support was general toll-free information, 800-555-****. A ridiculous and unacceptable way to run a business!

I will be keeping my eye on my credit card billing.

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Reason of review:
Poor customer service
7 comments
Guest

same here. they told me my card is "high valued" so couldn't charge on it.

Guest

Was there ever any charge to your card?

Guest

Same thing happened to me.

Guest

that's because the number is 188* *** **** not 180* *** ****.

Guest

You dialed the wrong number. It is 1-88*-***-**** not 1-800.

I made the same mistake.

Had the same Indian guy. I finally realized I dialed the wrong number.

Guest

It is an 888 number not an 800 number. You're calling the wrong phone#. The correct one is 1-88*-***-****.

Guest

I turns out the correct customer service no. is 844-244-****. Perhaps the Lifeproof Facebook page and other link I found with the scam phone number has been hacked.

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Anonymous
map-marker Pawleys Island, South Carolina

Fatal Flaw in case

Great case with a cheap flap covering the charger insert; plastic piece of junk was just flapping around after 3 weeks and broke totally off a week or two later. Attempted to get them to honor warranty - via telephone and email and got continued run around (politely); always needed one more, will get back to you about what is missing (yeah right).

It was stall, stall, stall. It appeared the operators are paid on how many dissatisfied customers they can get to just go away.

Talked with major cell phone company reps of two different providers - both said that Lifeproof originally honored warranties, but when they saw how many people were making claims because of the cheap flap, they started the dodge game. Allegedly they are designing a new flap, but who cares - I take every opportunity to warm people about this substandard product.

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Loss:
$80
Cons:
  • Product is faulty
  • Do not honor warranty
Reason of review:
Bad quality
1 comment
Guest

I'm having the same problem. Put claim in after 2 months no claim resent an they said they got it still 6 weeks later nothing they suck i will never get one again.

Siah Crb

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Verified Reviewer
| map-marker Shirley, New York

Life proof crack my screen's

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My new apple phone was purchased two weeks ago and "AT&T" sold me a $90 Life proof protector and I left my house and went into my car and the car and my screen just cracked. Apple, AT&T, and Life Proof won't repair the screen. At the time I purchased another two to put on my other phones and guess what my phone screen cracked!!! They do not stand behind the product, but sell it? Shame on them!!! Also the AT&T protection plan you pay for each month doesn't cover it and if it did you would have a $200 deductible. The cost of fixing the screen is about $129. Beware of this product and any phone company that carries and sells it. They know it a prroblem but do nothing about it!
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Loss:
$450
Cons:
  • False advertising
  • Broke my cell phone
  • Product is faulty
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

my lg wont stay on the on and off button wont worknand when itdoes comecon it shuts off also the cvolume dosnt work bought nthis phone three months ag0 nothing but problems austin3118 aim.com -p3ase help me 813 650 ****

Darey Tvb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmonton, Alberta

Terrible, terrible product. Lifeproof is not good.

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I bought an iPhone 6 in February with a Lifeproof case right there, because it was recommended and looked like it was decent. it was submerged in water yesterday for the first time since I got it. It was in water for maybe 20-30 mins on a canoe trip. it stayed in the boat but water got in the boat. It couldn't even survive a *** canoe trip. My new iphone is dead, already. Because i trusted their product. but it doesn't end there. this happened yesterday. Last week I ordered an Lifeproof case for an iPad. I received it today in the mail. i did the water submersion test. IT FAILED. After 5 mins it already had water in it. i contacted Lifeproof. The best they would do is send me another *** Lifeproof case to replace the two that didn't work. The best they offered was to send a new case, but they of course won't pay for my 4 month old, $600 iPhone. They obviously don't stand by their product, especially if they tell you to test it before you take it in water. That shows a lack of confidence. What did I pay $100 for? A $1 plastic piece of ***. DO NOT BUY LIFEPROOF. AVOID IT. STAY AWAY.
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Loss:
$700
Cons:
  • Being given the runaround
  • This product
  • Water damaged i phone 6
Reason of review:
All of the above

Preferred solution: Full refund

Brenna Zqh
map-marker Brooklyn, New York

Lifeproof Nuud Iphone 6 Plus Case Review

Within a few weeks of use my lifeproof case dropped less than 3 feet onto a wooden floor and the charging port flap got wobbly and wouldn't close, making the case totally useless as a waterproof case. Do NOT buy their nuud case for the iPhone 6 Plus. The call quality also sucks. No one can hear you on the other end. For real.
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Reason of review:
Bad quality
Anonymous
map-marker Vancouver, Washington

Lifeproof Nuud Iphone 6 Plus Case Review

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Purchased a nuud 6plus case. Charging port cover broke off in 2 days, lifeproof replaced, new case port cover broke off in 5 days. Waste of time, and very expensive for low quality.
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Reason of review:
Bad quality
Laurelle Lak
map-marker Honolulu, Hawaii

Review in Products category from Honolulu, Hawaii

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A tiny part of my screen came unglued so I decided to fill out a warranty claim but I realized I did not have the purchase date. I called to ask if I honestly needed the exact date and the guy said no and was very nice about it. He talked to me about what happened to my case. We talked about it and he said he would ship a brand new case to me for 3.99 shipping but after that he told me he would ship it for free. He told me to have a wonderful day and my brand new case will be here in 2 weeks or less. I loved my lifeproof case and I'm so thankful I can get a replacement with no problem. I love lifeproof and they have a great company that is very helpful.
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Reason of review:
Reliable warranty
Anonymous
map-marker Atlanta, Georgia

Lifeproof Charger Case Review from Atlanta, Georgia

The clips on my charger cover have failed.. One broke off then the next. It's an unsecured trap door now. 3 months old....
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Reason of review:
Bad quality
1 comment
Guest

The tabs on the port charging door aré a poor design.....this is the 4th Nuud case, even thou they are good to replace the case under their warranty, they need to correct problem....the Lifeproof engineers didn't really think this thru... Very poor design unlike the pervious design for the 5 which didn't have those tabs (which keep breaking off) the actual charging door secure to the case making it water proof.

Anonymous
map-marker Newark, New Jersey

Lifeproof Iphone 6 Case Review from Newark, New Jersey

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I have had my iPhone 6 for about a month and have had a life proof case on since I got it. I tested and registered the case when I got it. I recently went swimming with my phone and when I looked after about 20 minutes I saw water in my case. My phone is now ruined and will not turn on. I am extremely unsastisfied with life proof and I recommend that nobody ever buys a case from this god awful company. If anyone else has experienced this please post a comaint so that this ignorant company might actually start to do something.
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Reason of review:
Bad quality
Anonymous
map-marker Hinesburg, Vermont

Lifeproof Case Review

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Not what they claim to be and do not back up claims. Lifeproof is not lifeproof or water proof. Cases fall apart, gaskets fall off, make you jump through hoops to file a claim. Save your money.
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Reason of review:
Bad quality
Anonymous
map-marker Baton Rouge, Louisiana

Lifeproof Case Review

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I spent $100 on a "lifeproof" case only to have my phone soaking wet after walking in the rain for less then 10mins. Lifeproof won't even replace my phone! I could see if it was $5 case guaranteed to do nothing but its not. Lifeproof is a rip off and I recommend it to nobody.
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Reason of review:
Bad quality
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