Lifeproof
Reviews and Complaints
Lifeproof Cell Phone Case Review
Lifeproof Case Review from North Las Vegas, Nevada
Case didn't work
- Free warranty
- Easy warranty
- Customer service
- No refund
- Faulty design
Preferred solution: Full refund
Lifeproof is a joke. These cases are not even Teen Proof for a second.
- Poor quality product
- Faulty product
- Broke my cell phone
Preferred solution: Let the company propose a solution
Customer service number is a direct line to a third party boiler shop
The customer support number 800-533-**** is a joke! It's turned into nothing more than a high pressure sales tactic to have me purchase a "value pack" for $24.95 per month after receiving a "free" $100 gift card (for a $4.95 shipping charge).
All I wanted was to order a replacement part for my Lifeproof case. Instead, after 20 minutes of promises they would send me to the correct department, I canceled the ill-advised acceptance of the $100 "gift card". That took another 10 minutes as multiple Indian gentlemen at the "Rewards Center" boiler shop tried to convince me I was crazy not to accept their generous offer.
Then the only number they gave me for parts support was general toll-free information, 800-555-****. A ridiculous and unacceptable way to run a business!
I will be keeping my eye on my credit card billing.
Fatal Flaw in case
Great case with a cheap flap covering the charger insert; plastic piece of junk was just flapping around after 3 weeks and broke totally off a week or two later. Attempted to get them to honor warranty - via telephone and email and got continued run around (politely); always needed one more, will get back to you about what is missing (yeah right).
It was stall, stall, stall. It appeared the operators are paid on how many dissatisfied customers they can get to just go away.
Talked with major cell phone company reps of two different providers - both said that Lifeproof originally honored warranties, but when they saw how many people were making claims because of the cheap flap, they started the dodge game. Allegedly they are designing a new flap, but who cares - I take every opportunity to warm people about this substandard product.
- Product is faulty
- Do not honor warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Shirley, New YorkLife proof crack my screen's
- False advertising
- Broke my cell phone
- Product is faulty
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Edmonton, AlbertaTerrible, terrible product. Lifeproof is not good.
- Being given the runaround
- This product
- Water damaged i phone 6
Preferred solution: Full refund
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same here. they told me my card is "high valued" so couldn't charge on it.
Was there ever any charge to your card?
Same thing happened to me.
that's because the number is 188* *** **** not 180* *** ****.
You dialed the wrong number. It is 1-88*-***-**** not 1-800.
I made the same mistake.
Had the same Indian guy. I finally realized I dialed the wrong number.
It is an 888 number not an 800 number. You're calling the wrong phone#. The correct one is 1-88*-***-****.
I turns out the correct customer service no. is 844-244-****. Perhaps the Lifeproof Facebook page and other link I found with the scam phone number has been hacked.