Anonymous
map-marker Batavia, Illinois

Lifeproof Case Review

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I am unable to use a wired hands free device. Once screwed in, it causes Siri to constantly ask what I want. Then it disconnects the call. Save your money!
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Reason of review:
Bad quality
Anonymous

No one can hear me

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Purchased Lifeproof Case from Verizon as top waterproof case....that sounded good, but come to find out that's all that sounded good. Nobody can hear me, I am constantly repeating myself and finally shouting into the phone. I'm told my words are garbled and to hard to understand. Have spoken to several other people who have the same problem. Decided maybe I needed to clean the case that maybe is was just some dirt in the holes.....removed case from phone soaked gently in warm water to loosen any debris that may have been causing the problem. That's when I noticed the plastic around the main control button on the front inside of case floating loosely only being held on by a thread of glue....definitely would not have been waterproof!! I'm VERY unhappy to have spent $89 on this useless case !!! Hopefully this review will prevent someone else from making the same mistake as I did in purchasing this product....
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Loss:
$89
Cons:
  • Faulty design
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Victoriano Ytg
map-marker Columbus, Georgia

When A Life was on the Line it FAILED

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Life Proof Case let me down when I needed it most! Do not trust a life proof case for any phone. Get a Samsung Element or Motorola Brigadier if you want a true waterproof phone! While visiting Destin Florida 5/29/15 around 10pm my nephew had an epileptic seizure and fell off the end of the boat docks behind the Harbor Walk! I dove in after him they had the lights out it was dark and I could not see him. I was lucky enough to see the ripples from where he went in and I dove towards them and felt him under the water. I got my arm around his neck pulled his head out of the water and swam to the pylon with him. I was yelling for help but no one came for the first 2 minutes or so. They have ropes hanging down for the boats to tie too and I got one of those and got my foot in the loop then I was able to get my arm around it to free my hand up to get my phone. I remember thinking its lucky I have a life proof case! WRONG! Failed me in the biggest way I hit the button to use siri to call 911 but phone screen turned pixels and went black! Luckily someone was on a boat docked near where he fell and they finally heard us and helped me get him out. To add insult to injury Lifeproof charged me 50 dollars to process my claim and wont get my phone to me for 5 days. This is also my second case the first one tore up after less than a year! So any friends out there that think this case is waterproof be forewarned it might not be! A major flaw I see with them is the charging port has a latch that seems to wear out and peel at the face. It should be more of a plug cap with an o ring on it like my old commando phone has which is what I am using now until my phone and case come in the mail. Unhappy with i phone and Lifeproof cant wait to get a new Motorola Brigadier I have had the Motorola waterproof phones in the past and actually took pictures underwater with them so I know those are reliable in and around water. Lifeproof Buyers beware you have been warned!
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Loss:
$100
Reason of review:
Bad quality

Preferred solution: Full refund

Megin Kek
map-marker Tampa, Florida

The waterproof guarantee is worthless!

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My son got a brand new iPhone 6 earlier this year. He also purchased a LifeProof case for it off Amazon. This past weekend, his phone ended up in the pool, about 3 feet in depth. He got it out right away, but it had water inside the case! He called LifeProof and was told he was SOL! They don't guarantee the "contents" on their case, just "their case." You spend a premium on a LifeProof case because the advertise, "The Four Proofs" (http://www.lifeproof.com/en/why-lifeproof/proofs/). From that web page: " A final word on water: we water test every case we make. If it leaks, we scrap it. We do this to give you the confidence that your phone or tablet is 100% protected." So exactly what does 100% protected actually mean? ABSOLUTELY NOTHING! You're wasting your money!
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Loss:
$650
Reason of review:
Not as described/ advertised

Preferred solution: Replace my son's iPhone 6 and then make their "Limited Warranty" information a part of their advertisement.

Anonymous
map-marker Hamilton, Ontario

Lifeproof Case Review

Sent me email on Thursday regarding a warranted issue. I received my new case the next Tuesday . Excellent customer service , I'm very happy and impressed. Thank you for standing by your product . 5 stars Thanks again Kevin
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Reason of review:
Good quality
Anonymous
map-marker Natick, Massachusetts

Lifeproof Iphone 6 Case Review from Natick, Massachusetts

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Got the life proof case for the iPhone 6 + right when it came out in March two weeks later the port to charge the phone the plastic clips broke went back to Verizon they swapped it out a month later it broke again same place went back to the Verizon store they said we can't help you you have to call them I paid a hundred twenty bucks for something that supposedly the best on case on the market today
View full review
Reason of review:
Bad quality
1 comment
Guest

After 4 months of light use my iPhone 6 Lifeproof case charge port door broke and won't stay shut.

Anonymous
map-marker San Diego, California

I HATE THIS COMPANY

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My new iphone6 was damaged a week after purchase because of this *** worthless case which was bought the same day as the iphone6. I made a claim thinking it would be an easy process. But after reading all the customer reviews I decided to go through my insurance instead. I called to cancel my existing claim with LifeProof but was told I couldn't until their replacement phone was sent back. I waited for the replacement to come in, REFUSED delivery and had it RETURNED to the LifeProof in two days. I thought that was the end of my ordeal with this company... boy was I WRONG! A few weeks later I received an email saying I would be charged $600 in 30days because no phone was received. Called the company 9 times and was told the same *** thing. We are taking care of your claim, a supervisor will contact you in 48hours (NO ONE EVER CALLS), we are sorry and hope to resolve this soon. Resolve what??? I cancelled my claim, I returned your replacement phone, give me my *** $50 refund and GET OUT OF MY LIFE. I have constantly been giving the runarounds. They feed you some *** and NOTHING ever gets done. I have a feeling even after all these attempts, even after returning their replacement phone, even after showing them PROOF that I refused delivery (NEVER TOUCHED THEIR REPLACEMENT PHONE at all). Even after being told numerous times by LifeProof that they will make sure to cancel the claim since it shows I have returned the replacement. They will still charge my credit card $600 because I'm dealing with a whole bunch of people feeding me *** after ***. This is by far the WORSE company I have ever had to deal with.. I hate LIFEPROOF and will NEVER buy anything from LIFEPROOF or OTTER Box Again. My advise to you ... RUN!! RUN as fast as you can.... Or you'll regret it for the rest of your LIFE......
View full review
Cons:
  • Not honoring the warranty
  • Broke my cell phone
  • Customer service treats me poorly
Reason of review:
Bad quality
Anonymous
map-marker Auckland, Auckland

Lifeproof?? Not even...

Over the last 2 weeks I've been waiting for the company to assess my phone. At last they came back and told us that it's not covered under warranty? The case and phone had fallen no more than a meter and resulted in *** in the case and dent in the brand new Iphone 6? The damage was not intentional and well within the case's guidelines of protection? SO DISAPPOINTED. They proceeded to tell us that they do not warrant the phone as some consumers have purchased the phone -damaged it and then purchased the case. We have receipts to prove otherwise.
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Loss:
$1469
Cons:
  • Dont stand behind their product
  • Did not respond to problem
  • Poor excuses made
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker La Center, Washington

Case is JUNK

I have to constantly remove the case so people can hear. They complain it is muffled with case on.

I tried to fill out warranty about 6 months ago and never heard anything so I just tried again and see that they limit it to 1 year. I am pretty sure I am out of warranty but if not I still could not submit it anyhow. It will not take a picture and will not upload from my device either.

I would recommend looking at a different brand of case. Aslo if you ask for help when filling out the warranty it is a 15 minute wait.

View full review
Loss:
$50
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

1 comment
Guest

Same hear but my case broke the aux cord got stuck in the case and we tried everything to get it out. I would NOT recommend this case it is just plain junk!!!

Anonymous
map-marker Portland, Oregon

Lifeproof Case Review

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I keep breaking mine in less than a year. I seriously don't want to pay over 100 dollars for a new *** case every year
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Reason of review:
Bad quality
Jahzeel Dmc
map-marker Miami, Florida

Water Damage to IPhone 6

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Purchased case a little over a month ago. Completed the water test. Put it underwater to take pictures and water seeped in without me knowing. As soon a phone shut off I new there was a problem. Phone was a total loss. I contacted lifeproof to see if the would at least give me a refund on the case (not even two months old) and they told me that they would not because I purchased it at a Sprint store. Really? Its still a lifeproof case...Does it really matter where I bought it?? They said they would send me a new case??? For what phone??? Their first case killed it! I cant understand why they wont give me a refund for their damaged product. Very disappointed and will make sure to let everyone know not to invest in lifeproof!!
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Loss:
$300
Cons:
  • Dont stand behind their product
  • Water damaged i phone 6
  • No refund because purchased at sprint store
Reason of review:
Poor customer service, bad quality, warranty issue, damaged or defective,

Preferred solution: Let the company propose a solution

1 comment
Guest

Life proof sucks got my brand new phone broke *** bags

Anonymous
map-marker Raleigh, North Carolina

Lifeproof Fre Case Review from Raleigh, North Carolina

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Registration of Lifeproof Fre case is complex to the extreme. Several photos required of receipt and serial number of case that can't be read. Customer service polite bet useless. Front screen is warped. So,can't register and 0 help from customer service. Needless to say, I won't be buying another LP product.
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Reason of review:
Bad quality
1 comment
Guest

Absolutely agree with comments about the complexity of the registration process. I realized after finally making it through to the 4th step of the process (and then being told it was unsuccessful) that if registration was this difficult then the warranty if it were ever needed would probably be impossible to make Lifeproof honor. Verizon should stop selling this rip-off in its stores to its customers.

Anonymous
map-marker Biloxi, Mississippi

Lifeproof - Cell Phone Case Review from Biloxi, Mississippi

Ever since I bought this case my phone makes a very loud alarm like noise when talking. My phone also makes echoing noises of my surrounding area. My phone does not make those noises when the case is off. I'm very disappointed in the life proof case and would like to know what to do about it. I've had two phones replaced doing the exact same thing thinking it was defected. I know it's the case bc it only happens when I have my phone in the case
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Reason of review:
Bad quality
1 comment
Guest

It will go away if you turn on and off the speaker phone... Not the best option but it's a work around.

Anonymous
map-marker Los Angeles, California

Lifeproof - Warranty Review from Los Angeles, California

Purchased the LifeProof Nüüd case at Best Buy under the impression that I'd be able to register the product online and have the case protected. They don't allow the registration of TWPP (Total Water Product Protection) unless the cSe was purchased at a Verizon Corporate Store, and the device has Verizon Service. Even if the case is returned to Best Buy for refund, and repurchased at Verizon separate from devise service activation, it would not make any difference. Apparently the case is covered under a one year warranty without need of TWPP Registration. Your purchase receipt is required upon replacement of case. Total misrepresentation of product! Don't buy LifeProof products!!! What's the point of shelling out $100 for a case the manufacturer doesn't fully protect the purchase being from authorized resellers? Complete and utter ridiculousness!!
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Reason of review:
Warranty issue
Anonymous
map-marker Wadsworth, Ohio

Warranty terms not correctly stated

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I paid over 90.00 for my Lifeproof case from BestBuy because I believed there was a warranty on my phone as I had been seeing advertisements saying such. Well, water got in my case while vacationing and since I DID NOT BUY THE CASE FROM VERIZON, there is NO warranty for my iPhone 6. False advertising is at the very least what is going on. I will NEVER buy another Lifeproof case again and I have had numerous ones for myself and family. I have called Lifeproof and BestBuy to no avail and Im not done with my campaign against this type of *** in advertising.
View full review
Loss:
$600
Pros:
  • Previous protections with other phones
Cons:
  • Not really waterproof
  • Deceptive advertising
Reason of review:
out of pocket 600.00 for new phone as a college student

Preferred solution: I firmly believe that I should be compensated with a new IPhone 6. Why would I spend the same cost at Best Buy for the case that I would have spent at Verizon and not gotten the same warranty had I known I had to buy it at Verizon?

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