I bought 2 Lifeproof nuud for iPhone 6 cases and 1 Lifeproof nuud for iPhone 6 Plus case directly from Lifeproof after receiving an email from them that the new cases were finally available. We were billed $305.17.
I returned home a few days after the cases arrived and we installed 2 of our 3 phones in the cases. After a couple of days we found that both cases had the same problem. The person listening to our call could not hear us clearly. This problem occurred during several calls with each of the two phone cases.
My son and I removed our phones from the cases and as I work in a wilderness area for extended periods of time and need to protect my iPhone, I bought an Otterbox Defender.
After 2 months working away from home, a few days after my return I called Lifeproof customer service. The representative that answered the phone was understanding but stated that she would have to get approval for a refund from a manager.
When she came back on the phone she said that the manager would not authorize a refund. I asked to speak with management and after a prolonged wait 'on hold' manager "Sandy" steadfastly refused to issue a refund because it was a month and a half beyond their stated return period.
I believe that the management should issue a refund because this is a seriously defective product.
Review about: Lifeproof Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $305.
Preferred solution: Full refund.
I didn't like: Terrible customer service.