Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
1 comment

I bought 2 Lifeproof nuud for iPhone 6 cases and 1 Lifeproof nuud for iPhone 6 Plus case directly from Lifeproof after receiving an email from them that the new cases were finally available. We were billed $305.17.

I returned home a few days after the cases arrived and we installed 2 of our 3 phones in the cases. After a couple of days we found that both cases had the same problem. The person listening to our call could not hear us clearly. This problem occurred during several calls with each of the two phone cases.

My son and I removed our phones from the cases and as I work in a wilderness area for extended periods of time and need to protect my iPhone, I bought an Otterbox Defender.

After 2 months working away from home, a few days after my return I called Lifeproof customer service. The representative that answered the phone was understanding but stated that she would have to get approval for a refund from a manager.

When she came back on the phone she said that the manager would not authorize a refund. I asked to speak with management and after a prolonged wait 'on hold' manager "Sandy" steadfastly refused to issue a refund because it was a month and a half beyond their stated return period.

I believe that the management should issue a refund because this is a seriously defective product.

Review about: Lifeproof Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $305.

Preferred solution: Full refund.

I didn't like: Terrible customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

It really is useless to sale a product you wont stand by. As you see on here we are displeased with the misleading advertising of your product.

Your PHONE is not covered under this warranty. just the case. Which is good i agree because of the cost of the case. But we are thinking that our phones are under this warranty.

If things sound too good to be true usually they are.

I WILL NEVER BUY ANOTHER LIFEPROOF CASE AGAIN. I told customer service this also and they said i am sorry for your feelings, but did not care at all.

You May Also Like