Lifeproof Fre for iPhone 6, cracked case - cracked screen

186 of 282 Lifeproof reviews

knocked phone off of counter, cracked screen and case.Not so much pissed about the phone as much as I am about the customer service I received at Lifeproof.

I jumped through the many hoops they held up for me to get through just to have them come back with:" "These photos you have submitted are not good enough, the photo of the SN is not good enough" I sent this company about 8 .jpgs all told and that still wasn't enough to meet their criteria.After all of this grief, I still need another phone case, I believe this time I WILL GO BACK TO OTTERBOX, THEY have better customer service.

This review is a subjective opinion of a user.
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Product or Service Quality
Price Affordability
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Diversity of Products or Services
Customer service

  • What I liked
    • Their product offerings
  • What I disliked
    • Customer service treats me poorly

Reason of review:
Poor customer service
Preferred solution:
Deliver product or service ordered
Monetary loss:
$79
Product or service
Iphone 6 Case
Review category
Shopping
review #603971

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