Novi, Michigan
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3.0
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Customer service
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Product or Service Quality

knocked phone off of counter, cracked screen and case.Not so much pissed about the phone as much as I am about the customer service I received at Lifeproof.

I jumped through the many hoops they held up for me to get through just to have them come back with:" "These photos you have submitted are not good enough, the photo of the SN is not good enough" I sent this company about 8 .jpgs all told and that still wasn't enough to meet their criteria.After all of this grief, I still need another phone case, I believe this time I WILL GO BACK TO OTTERBOX, THEY have better customer service.

Reason of review: Poor customer service.

Monetary Loss: $79.

Preferred solution: Deliver product or service ordered.

I liked: Their product offerings.

I didn't like: Customer service treats me poorly.

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