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I had to replace my original LifeProof FRE case after 1 year because of thin film over the flash on my iPhone 7 Plus was torn. My replacement arrived and about 1 month after use the charging port door would not stay closed.

Thus defeating the purpose of having a waterproof case. So I contacted LifeProof and they sent another replacement. I have had this case just over a month and now the door will not stay closed. I’m starting to wonder if the replacement cases are made of poorer quality than the original.

I am waiting on yet another replacement from LifeProof. The sad thing is I was told that it is on backorder and May take 4 weeks before I even get my replacement.

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Anonymous
#1548073

I've had to get one replacement so far, it goes seem a little iffy. Are people allowed to get more than one replacement??

I would rather not, just curious.

I have heard that replacements are or can be refurbished ones. (So not new) which might be what you're going through.

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