Lifeproof Reviews

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case phone life proof iphone water proof life customer service warranty screen
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I have an iphone 5 and decided to buy this $80 case to protect my phone from drops, not necessarily water damage. The phone case was supposed to protect my phone from up to 6' drops. I dropped mine taking it out of my back pocket, which is no where near 6', and my...
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36 comments
#1833220

My iPhone XS Max just had it’s screen cracked... fell 2 foot onto wood flooring in a LifeProof Smash case

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ID
#491194 Review #491194 is a subjective opinion of poster.
Location
Rochester, New York
Loss
$80

Broken case

Ordered the life proof case in February.phone has hardly fallen from handsthe case broke into pieces
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ID
#2832758 Review #2832758 is a subjective opinion of poster.
Location
Chelmsford, Massachusetts
New Reviewer

Warranty

I bought an iPhone case for my 12 ProMax from life proof and I started having problems. The warranty department and customer service are awful nasty, not helpful. They just want your money when you buy the case, but then they don't stand behind their product.

User's recommendation: I would think twice before purchasing their *** product.

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ID
#2810105 Review #2810105 is a subjective opinion of poster.
Loss
$89
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Broken iPhone 11 case black

Lifeproof - Broken iPhone 11 case black
Good afternoon My name is Kyle Agresta I had previously purchased a life proof case from Amazon and you guys had replaced it for me after the case had cracked 2 months ago. I am disappointing to say that the replacement case has already been broken the piece on the case that covers the charging port on the iPhone 11 has broken right off. I am seeking a new black iPhone 11 replacement case
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ID
#2785030 Review #2785030 is a subjective opinion of poster.
Preferred solution
Replacement case … my 2 month old case broke

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Verified Reviewer
New Reviewer

Case didnt work

i bought a life proof case for my wife she didn't like it too much so i used it for my samsung phone. i never had any issues with my 20 dollar phone case and one drop with the life proof case and boom cracked screen. I think i will stick with my 20 dollar case

User's recommendation: just because it's waterproof doesnt meen it's a good case.

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ID
#2549922 Review #2549922 is a subjective opinion of poster.
Pros
  • Water proof
Loss
$100
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unhappy with floor

Update by user Apr 15, 2021

Absolutely nothing never heard from life proof flooring

Original review posted by user Mar 16, 2021
I had to pay 2 people to put the floor down but the floor itself was supposed to be life proof but not even close its almost a year maybe less Ive had to repair divots holes with a patch product doesnt sound life proof to me I bought a cheap laminate floor from ikea it lasted 20+ years this floor isnt what I thought I was buying very disappointed

User's recommendation: No way.

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ID
#2460162 Review #2460162 is a subjective opinion of poster.
Cons
  • Quality
  • Faulty product
Loss
$2000
Preferred solution
Let the company propose a solution

Care of floor

I found that the only thing I can use on my floors is water. I own a portable toilet business so there boot have gone through lots of sludge. So when they walk on my floor im sure their boots leave bacteria on my floor. I need something more than water to use.to clean a disinfect my floor. Lifeproof does not answer their floor due to covid Can you help me Sandra Burt 4147 DelOro Elko nv 89801 Portapots@***.com
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ID
#2425766 Review #2425766 is a subjective opinion of poster.
Location
Englewood, Colorado
New Reviewer

Quality has gone down

This is my second life proof Fre case- I was pretty happy with the first one I got. I changed my I phone to 11promax so needed another case. After a few Months of using it, it started leaking. Tried to get costumer service, pretty much non-existent. For the amount of money they charge for their case, its no better than the knock off products that you can get from Amazon.
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ID
#2405653 Review #2405653 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Terrible flooring

This floor scratches worse than the $0.83 per sq ft floor we bought from Home Depot. It pops up, every little thing scratches it, it comes apart. If you drop anything it takes a chunk out of the floor. Weve had them for less than a year and they are trashed. DO NOT BUY THESE. You will waste your time and money and just have to rip it up.

User's recommendation: Never ever buy this garbage.

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ID
#2404317 Review #2404317 is a subjective opinion of poster.
Loss
$2000
Preferred solution
Let the company propose a solution

Replace?

I am sorry, I am not a pissed customer. Your company has always helped me. Thank you and please help me out again
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ID
#2371646 Review #2371646 is a subjective opinion of poster.
Location
Chicago, Illinois

Need another case

People can't understand me would like my money back
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ID
#2346970 Review #2346970 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Need another case

Your a joke I paid 100.00 for a case and can't get it replaced.
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ID
#2321406 Review #2321406 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Broke my screen

Had my phone in my pocket with a life proof case on and my phone screen broke. Tried calling life proof there not accepting phone calls I will never buy life proof again way too much money and it doesnt even protect your phone I will be telling everyone I know never buy life proof total waste of money I have been buying them for all my phones and iPad but never again
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ID
#2304030 Review #2304030 is a subjective opinion of poster.
Cons
  • Price
Preferred solution
Let the company propose a solution
New Reviewer

Unable to reach anyone with Lifeproof despite numerous efforts! Using pandemic as excuse to opt out of customer service!

Chat does not work as promoted and unable to contact anyone via email or phone! Poor customer service.

User's recommendation: donot by lifeproof during pandemic.

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ID
#2303821 Review #2303821 is a subjective opinion of poster.
Product
Lifeproof Warranty
Preferred solution
honor waranty

Need another case

Galaxy S8 phone case need a new one people say it's hard to hear me and muffle. Took to t-mobile and they said I need a new case.
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ID
#2294648 Review #2294648 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Refund

Incident #2798**** Waiting for credit for retuned item (mail 8-28-20 via FedEx using label from lifeproof) Its November and no refund to my credit card ??? PLEASE HELP
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ID
#2294249 Review #2294249 is a subjective opinion of poster.
Loss
$72
Preferred solution
Full refund

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