Anonymous
map-marker Athens, Georgia

To order another case for my iPad Pro

Lifeproof - To order another case for my iPad Pro
I have been extremely happy with my life proof iPad case. You told me that I cant order another one. My overall measurement is 14 1/2 inches from corner to corner. Your rep said the proper measurement is actual screen size which is 12.9 inches. I ordered one that size and my iPad would not fit. If I cant buy another one from you, perhaps you can recommend another company ? Thank you Happy
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Victor P Ibb

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Verified Buyer
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Verified Reviewer

WRONG COLOR FLOODING

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Lifeproof - WRONG COLOR FLOODING
Lifeproof - WRONG COLOR FLOODING - Image 2
Lifeproof - WRONG COLOR FLOODING - Image 3
Lifeproof - WRONG COLOR FLOODING - Image 4
Original review Apr 27, 2024
The flooring ripped up the color was Sundance Canyon hickory. The color was not the same color. I have my floor ripped up halfway, but the colors did not match when I go to Home Depot to replace boxs
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Loss:
$5

Preferred solution: Full refund

User's recommendation: Pissedconsumer.com

Gilbert M Umu

Flooring is cracking an chipping

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Lifeproof - Flooring is cracking an chipping
Lifeproof - Flooring is cracking an chipping - Image 2
Lifeproof - Flooring is cracking an chipping - Image 3
Lifeproof - Flooring is cracking an chipping - Image 4
My floor is only 2 years old and about 75 percent of the tiles are broken and cracked along the locking edges. For a company to have a name like LIFEPROOF, certainly didn't live up to the name. After put the money into the underlayment this should have never happened. All steps were done right. Your product is garbage. Expensive garbage.
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Loss:
$1200
Cons:
  • Yes i think they are conning me

Preferred solution: Full refund

User's recommendation: Choose a different brand.

Anonymous
map-marker New York, New York

Non communication on warranty

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I tried and even paid the shipping cost for three replacements that were still covered under warranty. I never received any of the replacements. The customer service was terrible because one of the replacements was outta stock and on back order. However , this was not communicated with me at all. I would really like the company to stand behind their warranty policy and replace the defective product (s) that the shipment was paid on and never delivered
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User's recommendation: Make sure that you get an answer from whoever takes your warranty claim and a reference number for your warranty claim. That way you have record of the claim.

Anonymous
map-marker Charlotte, North Carolina

I tried to call them because my phone got destroyed in their life, proof case

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My phone got destroyed in the life proof case the life proof case is destroyed as well. I dropped my phone it shattered my phone and the life proof case.
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User's recommendation: Need to contact life proof cases sit on the phone for 52 hours to three hours and never get answer

Gary S Gev

Need a power cord

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No one answering or ch are chatting No one is answering or chatting. Poor customer service Im just looking for a power cord a a new manual!
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Preferred solution: Power cord

User's recommendation: The customer service is bad.

Michael M Ezi

No response

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No answer. iPhone case defective need replacement The little cover that snaps closed where the charger cord plugs in broke off. Tried to call but no answer and I was forwarded to this useless page. Very unhappy. Ive used lifeproof cases since they first came out. Since the were taken over, or whatever, the service sucks.
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Pros:
  • Usually good case that is or was waterproof and shock resistant
Cons:
  • New customer service sucks

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy the new life proof case. It’s not the same customer service as vefore

Nikolay Iae
map-marker Portland, Oregon

Failed box

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It has simply disintegrated I can show you a photo. I intentionally never drop it in water or near any hot sources.
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Justin B Oru

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Verified Reviewer

Scratches

I bought this life proof floring for 3.29 a square foot and the same day I came back threw where my table was where my little girl runs her baby cart there's scratches all threw it my .99 cent flooring I've had for 3 years are holding up way better I'm so disappointed after spending over a thousand dollars ill have to replace it in less than a year
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Loss:
$1058

Preferred solution: Full refund

User's recommendation: Don't buy life proof home depot guys were saying this was the best product they have my cheap *** looks so much better

Susan R Pww

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Verified Reviewer

I have not received my product

Lifeproof - I have not received my product
Original review Nov 20, 2023
I placed an order two weeks ago for the ceramic spray. I ordered three and I have not received them.
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Pros:
  • I liked
Cons:
  • Have not received

Preferred solution: Deliver product or service ordered

Susan R Fam

Error code e08

Got it yesterday. Used it last night. Ok. Used this morning and got this error code wondered how to resolve this
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Preferred solution: Help. Do I need to return it or what

Richard M Ees

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Verified Reviewer

Not happy with performance of product

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Charge port keeps coming unsnapped, been using this product for years this was purchased 7 months ago
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Loss:
$75
Pros:
  • Water proof been using this product for years
Cons:
  • Never had issue till now

Preferred solution: Full refund

Anonymous
map-marker Norwalk, Connecticut

Coloring of floor I purchased a month ago has changed.

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I ordered a pallet of driftwood beach a month ago. Re-orderedd the same name same sku number yet it was a different color not the same gray. Now floor is not complete and I went to home depot and now it is different color yet the same sku num. Could not get any help from HD. Tried calling Life proof flooring.could not get through.
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User's recommendation: Beware change of coloring without notice

stephen w Jcj

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Verified Reviewer

My case is broken and my glass screen protector is broken

Lifeproof - My case is broken and my glass screen protector is broken
Lifeproof - My case is broken and my glass screen protector is broken - Image 2
Case broken and screen protector broken. I bought it from the Verizon store and was told it has life time warranty
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Pros:
  • Durable
Cons:
  • Broken now

Preferred solution: Replace both items

Chandra L Zmh

Both cases broke because of stupid design within a year

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Lifeproof - Both cases broke because of stupid design within a year
Lifeproof - Both cases broke because of stupid design within a year - Image 2
Original review Jul 25, 2023
We bought two lifeproof cases less than a year ago and both cracked with multiple cracks stemming from a manufacturer hole made near the camera lens covering spots. These cases are far too expensive to have such things happen to them. Im a pissed customer. Im bviously if both cases cracked the exact same its a manufacturer issue. Id like these cases to be replaced but I assume its just going to happen again as the new cases would be same stupid design.
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Loss:
$200
Cons:
  • Manufacturer design causes damaged cases

Preferred solution: Replacements

User's recommendation: Beware bad design causes damage to cases

Linda F Kpe

I received 1 bottle on the website where I ordered said buy one get one free

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The website said buy one get 1 free I did not receive 2 bottles I only received 1. I feel that you need to ship another bottle at no cost
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Pros:
  • Non
Cons:
  • Website deceived me it said buy one get one free

Preferred solution: Send 1 more bottle at no extra cost

User's recommendation: No no no no no

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