Most helpful review

Dropped my phone in a Lifeproof case and my screen shattered!

I have an iphone 5 and decided to buy this $80 case to protect my phone from drops, not necessarily water damage. The phone case was supposed to protect my phone from up to 6' drops. I dropped mine taking it out of my back pocket, which is no where near 6', and my...
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36 comments
#1833220

My iPhone XS Max just had it’s screen cracked... fell 2 foot onto wood flooring in a LifeProof Smash case

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ID
#491194 Review #491194 is a subjective opinion of poster.
Location
Rochester, New York
Loss
$80
New Reviewer

IPhone 5 s case damage

I had the case For my iPhone 5s its very messed up I would like to get a new one I think so I had guarantee I was trying to reach out I guess I was a holiday if you can can you call me 914-373-**** thank you

User's recommendation: Yup.

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ID
#3918131 Review #3918131 is a subjective opinion of poster.
Location
Cortlandt, New York

Damaged lifeproof case for iPhone 13 mini

The Case broke on the sides making it no longer shop proof or water proof.thenjnb oh no kidding me and I dont op to go to the shop t even ooeeyi I just want you other stuff like that lol thats why Im going to get my old job done te. The only one I was talking outta trask is trtte I guess lol thats why I erry
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ID
#3867202 Review #3867202 is a subjective opinion of poster.
Location
Portland, Oregon

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Verified Reviewer
New Reviewer

Dissatisfied with carpet

Lifeproof - Dissatisfied with carpet
Lifeproof - Dissatisfied with carpet
Lifeproof - Dissatisfied with carpet
Bought Belle Cove Bay carpet in May and it looks like its worn and stained in traffic area. Own property by myself no shoes worn inside. Would like someone to come look at it as I was promised by Home Depot.

User's recommendation: Would not put this in house.

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ID
#3792958 Review #3792958 is a subjective opinion of poster.
Location
Crisfield, Maryland
Cons
  • Bad visual
Loss
$4
Preferred solution
Full refund

Defective case

My case is letting sand into it. I drive utvs for a living and this case allows sand into it while sitting in my pocket. Case seems warped. Gasket seems ok. Lifeproof replaced my case for the price of shipping. Imo fair.
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ID
#3726469 Review #3726469 is a subjective opinion of poster.
Location
Henderson, Nevada

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New Reviewer

My phones case is coming apart

I need replacement of my phone case iPhone XS Plus, the sides rubber is coming apart the cover for charge is broken, always happen on my cellphone case it wont last, you need to make it that well stays last and it takes time to contact your company I tried to called you but it is hard to get to hold of you
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ID
#3695214 Review #3695214 is a subjective opinion of poster.
Location
Austin, Texas

Warranty claim

My keys cracked across camera lens me to Warranty claims and got a new case delivered quickly very happy thank you
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ID
#3692156 Review #3692156 is a subjective opinion of poster.
Location
Winnipeg, Manitoba

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New Reviewer

Life proof case broke need replacement for iPhone 13 pro max

Life proof case broken, need replacement for iPhone 13 pro max, then you tell me how much more I have to pay to receive one
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ID
#3677857 Review #3677857 is a subjective opinion of poster.
Location
Richmond, Virginia

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Verified Reviewer
New Reviewer

IPhone 13 pro max case

Cracked and now went to my mous case for back up Ive had plenty of cases from you guys and now its getting dumb with all these questions.. Ive been a customer for years

User's recommendation: Call me.

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ID
#3661591 Review #3661591 is a subjective opinion of poster.
Location
Hackensack, New Jersey
Pros
  • Excellent protection but worse customer service
Cons
  • Customer service
Preferred solution
Product replacement
New Reviewer

Replacement

Broken and worn out. I need a new case for iPhone XR. I would like to talk to someone as soon as possible.
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ID
#3638103 Review #3638103 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
A new case

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New Reviewer

BLURRED LENS

Lifeproof - BLURRED LENS
Lifeproof - BLURRED LENS
Lifeproof - BLURRED LENS
Good day! I'd like to request if it is possible for you to send me a new case since the item Has a blurred lense. Checked the item and it doesn't have any scratch. Model: Iphone 12 Lifeproof Fre Color: Blue/green Thank you.
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ID
#3637136 Review #3637136 is a subjective opinion of poster.
Location
Mandaluyong City, National Capital Region
Preferred solution
Deliver product or service ordered

Water got into my life proof case when I dropped my phone in the pool

My phone fell in the water with my life proof case on and It did not protect it like you guys said it would and now I have to get a whole new phone because of this.. I would like a new case because this clearly did not work and was either broken or the seals werent correct this is ridiculous I trusted that case with an 1000 dollar phone and poof my money down the drain yet again I expect a new case to arrive at my household or I will speak to a higher up Im sick and tired of this
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ID
#3636733 Review #3636733 is a subjective opinion of poster.
Location
Caldwell, New Jersey

My phone cas was broken

I called to report my phone case was broken but I called you after hours. I went to your website to report it, it was very easy to make a claim, you sent me a new case right away, Im very happy, thank you!
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ID
#3616863 Review #3616863 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Warranty

Had to replace case. It was completely coming apart. Great cus service. Older phone limited color. Wish you would bring back orange floaters/life jackets for phones around water or have a way to hook a lanyard to phone. Work around water. In ocean and deep bodies of water so if we drop its gone whereas with floaty we can recover. Make them for phones and I pads market to marine/boating community great loop association Im sure you would have lots of sales
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ID
#3605980 Review #3605980 is a subjective opinion of poster.
Location
Atlanta, Georgia
Pros
  • Free warranty
  • Waterproof case
Cons
  • Pieces come off
New Reviewer

Warranty

The charging port door on my Lifeproof iPhone SE case won't close. This is the second Lifeproof case I have had with this issue, as this one was replaced under warranty less than six months ago.

User's recommendation: Wait for design upgrade before buying.

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ID
#3602729 Review #3602729 is a subjective opinion of poster.
Location
San Diego, California
New Reviewer

I have an iPhone se and they sent the wrong case.

Lifeproof - I have an iPhone se and they sent the wrong case.
I paid for a new case and they sent the wrong case. I need a new phone case fre for iPhone se. please send new case as soon as possible. Thanks.
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ID
#3576306 Review #3576306 is a subjective opinion of poster.
Loss
$11
Preferred solution
Deliver product or service ordered

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