Lifeproof
Lifeproof Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifeproof has a 2.2 star rating based on 151 customer reviews. 50% of users would likely recommend Lifeproof and rating distribution skews unfavorable, with many consumers reporting dissatisfaction.
Positive Feedback
Lifeproof reviews highlight a free, easy warranty process in many cases, a valued website experience, occasional quick replacements, and several highly praised representatives.
Negative Feedback / Risk Areas
- No reliable phone support and long hold times are repeatedly reported.
- Frequent product failures for cases and flooring leading to Lifeproof customer complaints.
- Poor communication on warranty replacements, backorders, and refund requests.
- Perceived high price relative to durability.
Key Takeaways for Future Customers
- Expect to use the online warranty portal; phone contact may be difficult.
- Document defects early and request photos to speed warranty or refund resolution.
- Consider customer service responsiveness when comparing case or flooring options.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lifeproof has a 2.2 star rating based on 151 customer reviews. 50% of users would likely recommend Lifeproof and rating distribution skews unfavorable, with many consumers reporting dissatisfaction.
Positive Feedback
Lifeproof reviews highlight a free, easy warranty process in many cases, a valued website experience, occasional quick replacements, and several highly praised representatives.
Negative Feedback / Risk Areas
- No reliable phone support and long hold times are repeatedly reported.
- Frequent product failures for cases and flooring leading to Lifeproof customer complaints.
- Poor communication on warranty replacements, backorders, and refund requests.
- Perceived high price relative to durability.
Key Takeaways for Future Customers
- Expect to use the online warranty portal; phone contact may be difficult.
- Document defects early and request photos to speed warranty or refund resolution.
- Consider customer service responsiveness when comparing case or flooring options.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maple Ridge, British Columbia
Warranty
No customer service phone number for warranty customer service.
I am very, very disappointed because I used to buy this brand all the time and now my next case will be from the alternative because I can't get a hold of anybody.
Preferred solution: Replace for warranty
User's recommendation: Buy a different product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFlooring broke
tried to contact you because 2 years ago and buy some flooring from Home Depot lifetime proof and its supposed to be a lifetime warranty in the floor. Pull it out. You guys can reach me on my phone number is 773-598-****.email jrtreeservice09@***.com
Preferred solution: Full refund
Dalton, Georgia
I buy
Hello, I'm calling about my wife's iPhone 11 purple phone case. We bought it and we noticed it had a guarantee. The buttons are broken on the case and we want to know how we could get it replaced as soon as possible.
- Life proof has a guarantee for the case
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed new case
I work in construction, and my case broke. The screen is all blurry, the holster is broken also, and it is not waterproof anymore. I happen to be a plumber.
Preferred solution: Deliver product or service ordered
User's recommendation: It’s over 10 years I’m with life proof and very satisfied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot complete purchase on website
Cannot complete purchase on website. Been trying for 2 days. Keep getting message that verifying my card information then shuts itself down after several minutes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpeak to a representative
No one answered the phone. Im a contractor.
I installed a life proof plank flooring about two years ago. The floor needs to be repaired and I need to locate the narrow planks before they increased the width.
Inquiry
No answer. Call me back.
Id like to know more about your company.
Im partially retarded.
When you call me back please speak clearly and slowly. ..,,,..,,,,..,,,65dddddhsdhdjdikrvdgegehsbsvfhdvvdhdhfkfjfje,:?.)$;$; fvdvdvdbz dbcbcbdvdvdbsgsv363737$;:?;hdheifngjnfjrdjbdh?:$38 driver $:$4 f for ?):$:$/
Thank you,
Bernt Dern
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived wrong item
Impossible to contact the company directly; don't know why it should be this difficult. I have used LifeProof cases for 20 years and never had this problem.
User's recommendation: Buy from a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy case is bad. I got water in it this morning and it needs to be replaced.
My case that I have is really bad, and I got water in it. Today, I called before, and someone told me I had to have someone help me prove what I'm saying.
I live in an apartment. I'm 85 years old, and I need help. I hope you could help me.
530520****
You're asking me to send a photo or a video.
I don't know how to do this.
Like I said, I'm 85 years old, almost 86. Could someone please call me?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion
Called disconnected before I even reached anyone I need customer service help and they are making it impossible to calllll
User's recommendation: Do not buy products that do not have a customer service phone number available
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a replacement of case
Replace my broken phone case this is the 3rd time this case has broken. You have a life time guarantee.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCase is injuring my phone
The case is preventing me from using my phone.
My adress is
Curtis Waddell
711 7th Court
Palm Beach Gardens FL 33410
The
Panama City Beach, Florida
Lifeproof flooring failure
Floor failure this product doesnt reach standards of flooring and I install flooring and product is very to work with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered a case never got it
Ordered a case iPhone 16 pro max case order January 24 6 PM never receive it says 45 days can you please let me know when its coming my email is mrbcosteniuc@***.com thank you
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCase is injuring my phone
The problem still exists.
I have an Apple Iphone 13. Apple.
The smaller one. I took it to Apple beause Have been having issues with it since I puchased it however they say after there dognostics and looking it over that the problem is the case.
Panama City Beach, Florida
Lifeproof flooring failure
We are very dissatisfied with the Lifeproof product we have half the floor and are ready to tear up what we installed . Scratches on a product that said scratch proof .
How false is that all we want is our money back .
We do rent and we have no children . Please do something for us .You say your product is scatch proof we have 22 mil the best you make .
User's recommendation: Don’t buy the product it scratches
About
, , OtterCares
Waterproof cases for different cellular phone models are available at Lifeproof. Cases for Apple, Motorola and Samsung devices are represented in the online store. One year warranty and free shipping within the USA are offered by Lifeproof to its customers. Such case accessories as action equipment are also provided by the company. Cases can be used under the water and in extreme conditions. The company is keen on green manufacturing and pays attention to environmental protection. It has many corporate partners among which are XTerra, Crossfit games and the others. Main Lifeproof's office is located in San Diego.
Lifeproof is ranked 164 out of 1536 in Gadgets and Accessories category
USA
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